As CDS and Managed Care continue to grow, we experience growing pains. We apologize for any problems that you have experienced as we make changes to address the increased volume of services and the challenges of Star Kids. We listen to all of you and especially to those of you who have been with IHAS for years without many hiccups.
We are changing how staff duties are divided up and assigned. This involves changes in where people are located in the office along with their telephones, faxes, and computers. Moving equipment has caused some temporary glitches especially with the telephones. You should have received notice of new telephone and fax numbers.
All staff are in training during certain times when you call. Our more experienced staff are attending refresher courses while our new staff are in general training. This is only temporary. We want to ensure that all of our staff are well trained and knowledgeable. Staff members have been re-positioned to better meet the needs of our members, some have been assigned specializations and others have been promoted. We also faced the loss of some staff due to Harvey recovery.
Please be patient with us as we are working diligently to remain the IHAS our members know and love.
We ask for your continued feedback as to how these changes are impacting you.
Gene and Pat Whitten-Legé